News & Events

How Ecommerce Order Fulfillment Works
August 1st, 2014

The internet has changed the way in which people shop for their goods, which means that the businesses who supply those products have to do the same. The fact of the matter is that the rise in popularity of ecommerce means that orders are being placed around the clock from all over the world. This can put a real strain on a business whose sales have exploded thanks to items sold online. It also means that they are under real pressure to get those goods out as quickly as possible to the user. One of the most effective ways to do that is to outsource a chunk of the work to an ecommerce order fulfilment company.

This can allow you to maintain a number of different warehouses across the country, so that you are well within reach of the people who order your goods. Shipping times are greatly reduced this way, which brings about an increase in customer satisfaction. The question then becomes what it is exactly that an ecommerce order fulfilment company does. The answer to that would take up more space than we have here, but let’s cover the basics.

The first thing that they handle is the receiving of goods to your warehouse. Each shipment will be counted and checked to make sure that it matches up with the actual order. The inventory delivered will also be checked for damage and have SKU labels attached and entered into the warehouse inventory system. The SKU labels help keep inventory levels as accurate as possible, as well as making order fulfilment that much easier to get done quickly and accurately. The inventory is then properly stored to prevent any damage, with the location of each piece based on how “hot” the item is. The more commonly ordered pieces will be given a storage location that is close to the shipping area so that it can be quickly accessed and sent out.

As the name suggests, ecommerce order fulfillers take care of all incoming order requests from customers and clients. Each order will be picked and checked for accuracy before being sent to the shipping dock for delivery. Most of the companies that offer this type of pick and pack service will also have their own shipping, with truck delivery, as well as air and sea freight an option. The company that you choose to fulfil your orders should be one that comes with all the services that fit the specific needs of your business.

That would also include product returns, as we all know that not every customer will be happy with what they receive. In short, ecommerce order fulfilment companies essentially take care of every aspect of the logistics side of your business. Just about the only thing they won’t do is act as salespeople for your company. It is up to you and your employees to go out and drum up the business, while the fulfilment company takes care of those orders once they are placed.

Go to News & Events index